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| About Us Bowraven are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Bowraven Wenden Court Station Road Wendens Ambo Essex CB11 4LB United Kingdom Phone: +44 (0) 1799 541400 Fax: +44 (0) 1799 541500 Email: info [at] bowraven [dot] com VAT registration number GB 676 8911 77 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All our products are instant download type products so no shipping or handling fees apply. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 28 business days . International orders are generally received in under 28 days unless the item is down loaded in which case you recieve it immediately. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a minimum of a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1799 541400 (International +44 +44 (0) 1799 541400) or fax us on +44 (0) 1799 541500 or write to us at Wenden Court Station Road Wendens Ambo Essex CB11 4LB United Kingdom |
| Privacy Policy Bowraven do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Our Returns Policy applies to products purchased from us. In addition to your 90-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Our 90-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in any condition within 90 days of the date you received the item and we will issue a full refund for the price you paid for the item, see our Refunds Policy. Specific rules apply regarding refunds of delivery charges and other services, see our Refunds Policy. In the event of Bowraven.com sending you a replacement for a damaged, defective or wrong item, you must return the item to Bowraven.com within 30 days. Bowraven.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Bowraven.com confirms we will issue a replacement. This returns policy does not affect your statutory rights. Your Statutory Rights Cooling-off Period At Bowraven.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 90-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in any condition within 90 days of the date you received the item. By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products . To cancel your purchase within the seven-working-day cooling-off period, please return your item to Returns Support, 4 Boys British School, East Street, Saffron Walden, Essex CB10 1LS and provide details of the address you want the refund to be sent, give the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Other statutory rights For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4 Our Refunds Policy Our refunds policy does not affect your statutory rights. Some notes about refunds: When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. If the return and refund do not arrive or do not appear on your payment card account after four weeks from the day you sent us your return, please contact us for further assistance. How Refunds Are Calculated Items returned because they are damaged, defective or incorrect If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. Items returned within the seven-day cooling off period By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows: - where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred - where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred - we will refund only standard (Airmail) postage charges for items delivered outside the UK Items returned under the 90-day returns guarantee Where you are withdrawing from your purchase between seven and 90 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. |
| Remittance Terms All our products and seminars are to be paid for up front. |
