Terms

Bowraven.com site terms and policies

Store Policies – Here are Bowraven.com’s store policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online
Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information.

This online system is 100% secure. We encourage you to feel comfortable using your credit card or debit card to conduct commerce on our site. For these type of payments we use the secure PayPal Payment Gateway.

PayPal accepts all major credit and debit cards (Visa, MasterCard, American Express, and Discover), as well as eChecks, and bank transfers. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

You may also send the funds directly to our back account, by bank transfer and if you are in the UK and us Faster Payments, we should be able to ship your products as soon as we have cleared funds in the account. However, you will need to contact us during office hours, which are between 9am and 5pm UK time.

If you wish to send payment by cheque or by bank transfer, please contact our accounts department at: [email protected] Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque.

To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return/Refund Policy
Every item we sell can be downloaded once it has been paid for. If you are not satisfied with the goods and inform us within 30 days of your receipt of the goods, we will arrange for a full refund.

Or we will exchange items if they are faulty on delivery to you and we are notified within 30 days of the customers receipt of the product.

Delivery Information
Delivery charges are free, as they can be downloaded straight to your computer.

Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication.

Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints
If we should receive a complaint about any part of our service,then it will be dealt with promptly (we will reply within 5 working days).

Your complaint will then be dealt with confidentially, and effectively. Should you have a complaint, it should be sent to [email protected]

Terms Of Use – Here are Bowraven.com’s terms of use

Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time.

You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND

2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Earning/Income Disclaimer

WHILE WE MAKE EVERY EFFORT TO ENSURE THAT WE ACCURATELY REPRESENT ALL THE PRODUCTS AND SERVICES REVIEWED ON THIS WEBSITE AND THEIR POTENTIAL FOR INCOME, IT SHOULD BE NOTED THAT EARNINGS AND INCOME STATEMENTS MADE BY BOWRAVEN.COM AND ITS ADVERTISERS/SPONSORS ARE ESTIMATES ONLY OF WHAT WE THINK YOU CAN POSSIBLY EARN. THERE IS NO GUARANTEE THAT YOU WILL MAKE THESE LEVELS OF INCOME AND YOU ACCEPT THE RISK THAT THE EARNINGS AND INCOME STATEMENTS DIFFER ON AN INDIVIDUAL BASIS.

AS WITH ANY BUSINESS, YOUR RESULTS MAY VARY, AND WILL BE BASED ON YOUR INDIVIDUAL CAPACITY, BUSINESS EXPERIENCE, EXPERTISE, AND LEVEL OF DESIRE. THERE ARE NO GUARANTEES CONCERNING THE LEVEL OF SUCCESS YOU MAY EXPERIENCE. THE TESTIMONIALS AND EXAMPLES USED ARE EXCEPTIONAL RESULTS, WHICH DO NOT APPLY TO THE AVERAGE PURCHASER, AND ARE NOT INTENDED TO REPRESENT OR GUARANTEE THAT ANYONE WILL ACHIEVE THE SAME OR SIMILAR RESULTS. EACH INDIVIDUAL’S SUCCESS DEPENDS ON HIS OR HER BACKGROUND, DEDICATION, DESIRE AND MOTIVATION.

THERE IS NO ASSURANCE THAT EXAMPLES OF PAST EARNINGS CAN BE DUPLICATED IN THE FUTURE. WE CANNOT GUARANTEE YOUR FUTURE RESULTS AND/OR SUCCESS. THERE ARE SOME UNKNOWN RISKS IN BUSINESS AND ON THE INTERNET THAT WE CANNOT FORESEE WHICH COULD REDUCE RESULTS YOU EXPERIENCE. WE ARE NOT RESPONSIBLE FOR YOUR ACTIONS.

THE USE OF OUR INFORMATION, PRODUCTS AND SERVICES SHOULD BE BASED ON YOUR OWN DUE DILIGENCE AND YOU AGREE THAT BOWRAVEN.COM AND THE ADVERTISERS/SPONSORS OF THIS WEBSITE ARE NOT LIABLE FOR ANY SUCCESS OR FAILURE OF YOUR BUSINESS THAT IS DIRECTLY OR INDIRECTLY RELATED TO THE PURCHASE AND USE OF OUR INFORMATION, PRODUCTS AND SERVICES REVIEWED OR ADVERTISED ON THIS WEBSITE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

Privacy Information – Here is Bowraven.com’s privacy information

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to unsubscribe.

Unique identifiers are collected to verify the user’s identity and for use in our record system. This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. Our site uses an order form for customers to request information, products, and services.

We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.

Controller

Bowraven is the controller and responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy).

We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via our customer contact page and state that your query is for the attention of the DPL.

Contact details

Our full details are: The name of legal entity: Bowraven Limited, which is a limited company with registered number 02509545. Bowraven registered office in the United Kingdom address: 33 Avon Avenue, Ringwood Hants BH24 2BQ

You can also contact us through our customer contact page.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Data we collect about you

The data we collect relating to you is only to allow us to process your order. This includes personal data, or personal information, which means any information about an individual from which that person can be identified. It does not include data where the identity has been removed or anonymous data.

We may collect, use and store different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes your first name and last name.
  • Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
  • Financial Data means the data we use to process your payments for your orders, but we do not collect, store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.
  • Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
  • Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We may also collect, use and share aggregated and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

How your data is collected

We use different methods to collect data from and about you, which includes:

  • Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data, Financial Data and Marketing and Communications Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
    • purchase a product or service (including gift cards) through our website;
    • create an account on our website;
    • request marketing to be sent to you;
    • enter a competition; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

How your data is used

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via our customer contact page.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We only use the data you provide to us directly for this purpose along with the Aggregated Data provided to us by our analytics partners and we do not track what other websites you may visit after visiting our site, though in common with most websites, we may register the site which referred you to our site (e.g. a search engine).

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We generally only send electronic marketing, mostly in the form of email marketing. This will be to people who have previously bought similar products from us and this is in our legitimate interests. We will always offer a way out of receiving this marketing when you first purchase our products and in every marketing communication afterwards.

Where you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), we will only send you marketingcommunications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time – see Opting out below).

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

  1. the use of cookies which capture your visits to our website. Please refer to our Cookies Policy for more information; and
  2. we may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. This is in our legitimate interests of sending you direct marketing. See ‘Opting out’ below for details of how you can adjust your marketing preferences. Our Cookies Policy also explains how you can adjust your cookies preferences.

If you use our Gift Finder app, you may receive push notifications from us if you have opted in to receive them. You can choose to turn these off at any time through your relevant device.

Opting out

You can ask us at any time to stop sending you marketing messages by logging into your account and adjusting your marketing preferences. You need to un-check the opt-out links on any marketing message sent to you or by contacting us at any time.

If you opt out of receiving email marketing from us, you will no longer receive any marketing after that.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, or related correspondence, and we will continue to process such data in accordance with this Privacy Policy and only ever as permitted by law.

How long we retain your data

We only retain your personal data for as long as we deem necessary to fulfill the purposes we collected it for in the first place. This includes for the purposes of satisfying any legal, accounting, or reporting requirements forced upon us.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

In some circumstances you can ask us to delete your data.

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.

You have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Unsubscribe
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages. Send an email to us by visiting the Contact Page. Manage your email Subscriptions.

Correct/Update
This site gives users the following options for changing and modifying information previously provided. Send an email to us by visiting the Contact Page.

We may need to update this Policy at any time and without notice and where we do this we will notify you by including pop up boxes on the website and/or emailing our customers. This Policy was last updated on 24 May 2018.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us and periodically review your account settings on our website.

Web Browser Cookies

Like most websites, this one uses “cookies”. “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site. Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers.